Frequently Asked Questions

We are a small company, with the experince and technology of the major players.  What this gives you is detailed attention, responsiveness, and a level of customization and service that you can not find anywhere.

Regardless of the product, you will get a quote and your product faster than any other competitor.

• An in stock mirror: less than a week
• A custom mirror: ~8 weeks
• A custom scanner, complete with driver and custom optics: 10-14 weeks

Our production site is in Austin Texas.  We manufacture some components, do final assembly, and all testing here in our facility.  We have a global supply chain that we work with to deliver the right product, at the right price and scale you need.

For sensitive applications that requirements on where components are manufactured and sourced, we can meet your needs.

Get in touch to discuss your needs?

Yes, Yes, and Yes.  We can work with you if you need one, or a few units, and also be your volume provider.  We have the network of suppliers, and the assembly and test facilities to scale with you.  Let us know your needs today, and where you need to scale to.

We ship to all 50 US states and we work with customers all over the world.  We adhere to all regulations regarding import, export, tariff and taxation and have years of experience navigating the complexities of international trade.

We ship US domestic items by UPS and Fedex.  We ship internationally via DHL, UPS, and Fedex.  We can work with your freight forwarder, and set up production shipments under a range ISO terms.

• Email
• Fill our our contact form
• Call us

We'd love to hear from you.  We can discuss your product and scaling needs via phone or video call, at a convenient time for you.

There are a range of methods, but a common approach is to use an encoder to know the precise position of your optic at any time.  Learn more here.

To some degree, anything that moves or spins will vibrate.  The better the level of balance, the less any vibration will be perceptible.  The question is what level of balance do you need for your application, so that it delivers the level of performance required.  Learn more on how we deliver precision balanced optical systems.

There are a range of optical solutions for your unique scanning requirements.  Polygons, Monogons, and shapes that are difficult to categorize.  Work with Waterloo Optics to draw on our experience in order to make the best choice.  Learn more about the types of rotating optics here.

Let us help you decide the right coating for your application.  You may have monochomatic laser light, or a broadband spectrum, or multiple different bands.  The right coating, protective layers, and process can make the difference.  More details are found here.